Keeping Your Cool When the Heat Is On
Join presenters Tamika Barnes and Pat Ziebart leading an informative and interactive workshop designed to help you better assist the challenging library patrons.
Learn how to:
• Identify common patron issues and the associated emotions
• Try different techniques to resolve problems
• Plan to use follow-up to improve patron service
When: Saturday, July 25th, 2:00pm
Where: Atlanta-Fulton Public Library System, Buckhead Branch, 269 Buckhead Ave. NE, Atlanta, GA 30305
Register online at http://goo.gl/4f2hbo
Sponsored by the Metro Atlanta Library Association
Join presenters Tamika Barnes and Pat Ziebart leading an informative and interactive workshop designed to help you better assist the challenging library patrons.
Learn how to:
• Identify common patron issues and the associated emotions
• Try different techniques to resolve problems
• Plan to use follow-up to improve patron service
When: Saturday, July 25th, 2:00pm
Where: Atlanta-Fulton Public Library System, Buckhead Branch, 269 Buckhead Ave. NE, Atlanta, GA 30305
Register online at http://goo.gl/4f2hbo
Sponsored by the Metro Atlanta Library Association
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